Data Privacy Concerns in the Use of ChatGPT
The use of the AI-powered chatbot ChatGPT by OpenAI is increasingly under scrutiny in data protection discussions. Both experts and regulatory authorities are expressing significant concerns regarding the compatibility of the technology with the General Data Protection Regulation (GDPR).
Lack of Transparency in Data Processing
One of the main criticisms is the lack of transparency about how personal data is collected, processed, and stored by ChatGPT. OpenAI has so far provided insufficient information about these processes, which violates the GDPR principles of transparency and traceability.
Risk of Incorrect or Outdated Information
Another issue is that ChatGPT may generate and disseminate incorrect or outdated personal information. This contradicts the GDPR's principle of data accuracy. Although individuals have the right to rectification, the technical implementation is challenging due to the complexity of AI systems.
Actions by Data Protection Authorities: Example Italy
The Italian Data Protection Authority took a further step by temporarily banning the use of ChatGPT. The main reasons were the absence of an age verification system and the unlawful collection of personal data. In Germany, regulatory authorities are also intensively examining the data protection aspects of the AI system.
An example of a potential data protection violation when using ChatGPT could be if a company directly inputs personal customer data into the ChatGPT system to automatically handle support inquiries. This could include names, contact information, or even sensitive information such as medical histories or financial data. Since ChatGPT is operated on third-party cloud servers, the company cannot guarantee that this data is stored or processed securely and in compliance with GDPR.
Risks for Companies Using ChatGPT
Companies that wish to use ChatGPT face significant legal risks. Without a clear legal basis and transparent data processing practices, there is a risk of violating applicable data protection laws. Experts advise refraining from inputting personal data into ChatGPT for the time being or not using this tool in the corporate context at all.
Challenges for OpenAI: GDPR-Compliant Design
OpenAI is now faced with the challenge of making the technology GDPR-compliant. This requires, among other things, robust data protection measures, transparent information about data processing activities, and ensuring the rights of affected individuals.
Conclusion: Conflict Between Innovation and Data Protection
The discussion around ChatGPT highlights the tensions between technological advancement and the protection of personal data. Whether OpenAI and other developers succeed in adapting AI systems to the strict European data protection standards remains to be seen. However, promising GDPR-compliant solutions are already in development—including at COSBOO. These approaches will soon offer companies the opportunity to use AI securely and in compliance with data protection regulations.
